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cv890 is clear about what information we collect when you open an account, how we use it to keep your wallet and transaction records secure, and what choices you have at every step. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and any verification documents required to confirm your identity. When you make a deposit or withdrawal using bKash or Bank Transfer, transaction metadata such as reference numbers and amounts is recorded in your account wallet history. We also collect device and browser data — operating system, screen resolution, session timestamps — to keep your account secure and to detect unusual access patterns. Cookies and similar tracking tools record your browsing path through the lobby so that the pages you visit load consistently on your next session. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — including those handling bKash and Bank Transfer routes — is limited strictly to what is needed to process your transaction. Retention periods vary by data category: transaction logs are held for the period required under applicable financial record-keeping rules, while session cookies expire when you close your browser. Whether any particular data right applies to you depends on local law and the eligible region under which your account operates.
This policy covers information processed directly by cv890 in connection with your account. It does not extend to third-party services you access via links from our platform, nor does it govern how payment processors handle data on their own systems. The scope below sets out what falls inside and outside our direct responsibility.
Data you submit when you log in, update your profile or change your account settings falls entirely within this policy. We control how that information is stored and who within our systems can view it.
Deposit and withdrawal records linked to bKash or Bank Transfer are logged in your wallet history under our policy. The payment processor's own terms govern how they handle data on their side of the transaction.
Browsing data collected as you move through the lobby — game pages, account pages, support pages — is covered here. We use it only for session security and to maintain consistent page behaviour across your visits.
External links, game studio interfaces loaded from partner servers, and any service outside the cv890 domain operate under their own privacy terms. We do not control those data practices and cannot represent them here.
Your ability to exercise data rights depends on your local law and the eligible region under which your account operates. Where those rights apply, we support several practical steps you can take without waiting for us to initiate contact. You can review the personal information held on your account by checking the account details section after logging in — the fields shown there reflect what we currently hold. If any detail is incorrect, you can update it directly in your profile or contact support to request a correction. You can ask us to clarify why a particular piece of data is held and how long we intend to keep it. Requests for data deletion are assessed against applicable retention obligations — we cannot remove transaction records we are required to hold under financial rules, but we can confirm what falls inside and outside those obligations. Use the support contact routes listed on this page to raise any question about your records.
Log in and open your account details page to see the personal information we currently hold. The fields displayed there are the live record.
Update editable fields directly in your profile, or contact our support team if a field cannot be changed from your end. We will confirm the update once it is processed.
You can request a clear explanation of why specific data is held and the retention period that applies to it. Reach us through the contact routes on this page.
If you believe data about you is being handled incorrectly, raise it with support directly. We will acknowledge your request and follow the process required under applicable rules.
If you have a question about how your data is handled, want to correct information or need clarification on any section of this policy, use one of the contact routes below. These are the routes published on the cv890 platform. We do not publish response time commitments here — check the support section of your account for current availability details.
Open the live chat widget from any page on the platform to raise a privacy question in real time. Identify your account so your records can be located quickly.
Send your privacy request or data correction query to the support email address listed in the contact section of your account area. Include your registered contact detail so we can locate your records.
The help centre accessible from your logged-in account contains published articles on data requests, account correction steps and policy questions. Check there first for self-service answers.
We take a straightforward approach to data handling: collect only what is needed, store it only as long as required, and make sure you can see what we hold. The four areas below describe our current practices across security, cookies, retention and the process for requesting changes.
Your account credentials are stored using standard encryption practices. Unusual login patterns — such as a new device or location — may trigger an additional verification step before access is granted. You can review active sessions from your account settings page.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies record page paths in aggregate. You can manage cookie preferences through your browser settings, though disabling functional cookies may affect how the account area loads.
Transaction records linked to bKash or Bank Transfer are held for the period required by applicable financial rules. Profile data is held while your account remains active. Session logs are cleared on a shorter cycle described in the full policy text available in your account area.
Submit a data correction or deletion request through the support routes listed on this page. We will confirm receipt and tell you the expected process under applicable rules. We do not process anonymous requests — your registered contact detail is needed to locate your account.
The questions below cover what we hear most often from people reviewing this policy. If your question is not here, reach us through the support routes listed earlier on this page.
We collect the name, contact detail and verification documents you submit during registration. Once you use bKash or Bank Transfer, transaction reference data is also logged in your wallet history. Device and browser session data is collected separately for account security purposes.
Yes. Log in and open your account details page — the fields shown there reflect the current record. For a broader data summary, contact support through live chat or the support email listed in your account area and identify yourself with your registered contact detail.
Transaction records linked to bKash deposits, Bank Transfer withdrawals and related wallet activity are held for the period required under applicable financial record-keeping rules. We cannot remove those records ahead of that period, but we can confirm exactly which records fall under that requirement if you ask.
We do not sell your data for marketing. Payment processors handling bKash or Bank Transfer receive only the data needed to process your transaction. Game studio partners receive session identifiers, not your personal account details. Third-party services you reach through external links operate under their own privacy terms.
Editable fields — like your contact number — can be updated directly from the account settings page after you log in. If a field is locked, contact support via live chat or email with the correct information and your registered account detail, and we will process the update.
The rights described here depend on your local law and the eligible region under which your account operates. We encourage you to review the policy in full and contact our support team if you want clarification on which rights apply given your location and account status.